Shipping Policy

Live Coral Shipping Policy

Shipping Method
All live corals are shipped using overnight or next-day express services only. This ensures the health and safety of the livestock during transit.

Shipping Days
Live corals are shipped Monday to Wednesday only to avoid delays over weekends or public holidays.

Weather Conditions
We reserve the right to delay shipping if extreme weather conditions (hot or cold) may impact coral safety. Heat or cold packs are used when necessary.

Delivery Responsibility
Customers must ensure someone is available to receive the package on the first delivery attempt. We are not responsible for losses due to missed deliveries or packages left unattended.

DOA (Dead on Arrival) Policy
In the rare event of a DOA:

Clear photos of the coral inside the unopened bag must be provided within 2 hours of delivery
Claims submitted outside this timeframe cannot be accepted
Approved claims will be credited or replaced at our discretion (shipping fees are non-refundable).

No Returns on Live Corals
Due to the nature of live animals, returns or exchanges are not accepted once shipped.

Equipment Shipping Policy

Shipping Method
All equipment orders are shipped via standard or express courier services, depending on the option selected at checkout.

Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

Delivery Timeframes
Estimated delivery times are provided by the courier and may vary depending on location. Delays caused by couriers are outside our control.

Damaged or Faulty Items
If your item arrives damaged or faulty:

Notify us within 48 hours of delivery
Provide photos of the item and packaging
We will arrange a replacement, repair, or refund in accordance with warranty terms.

Returns & Exchanges
Unused equipment may be returned within 14 days of delivery, subject to approval. Items must be in original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is faulty.